Inspiration and Leadership

22 Jun

How Retail Leaders Handle Customer Returns


Most any merchant would rather think about sales than a returns policy. True leaders, however, recognize that a well-designed, clearly stated ecommerce return policy can turn a random shopper into a lifelong customer. In a survey by comScore and UPS, 63% of American consumers scrutinize an online merchant’s return policy before Purchase. Nearly 50% claimed […]

01 May

Five Ways to Encourage Leadership in Children


Take a look at the significant leaders in history, and you’ll find that many of them started their leadership early. At age 10, John Quincy Adams had witnessed the Battle of Bunker Hill and accompanied his father on a diplomatic mission to France. Louis Braille invented a system of reading and writing for the blind […]

16 Nov

4 Ways to Make Corporate Social Responsibility a Priority

business ethics

Today’s consumers rank corporate social responsibility, or CSR, as an important part of their decision-making process. Why is that the case? And, more importantly, how can you make CSR a more prominent part of your company’s culture? Examining Corporate Social Responsibility First things first: let’s examine what corporate social responsibility means. According to the World […]

17 Oct

Why More Data Doesn’t Mean Better Problem-Solving


As any manager can tell you, the hardest part of problem-solving isn’t always finding a solution: often, the hardest part is finding the problem. Down and dirty answers to perceived issues are usually ineffective at best; at worst, they can make a bad situation worse. Problem-Solving in the Information Age The availability of data in […]

02 Jun

8 Powerful Traits of Effective Leaders


How True Leaders Take Charge, Accept Responsibility and Embrace Innovation It’s not easy being an effective leader. Mental toughness, determination, discipline, courage, trust—you must have all of these in abundance and more.     So, what exactly does it take to become a great leader? You will need just the right balance of these nine […]

09 Mar

10 Ways to Define and Measure Success

define success

There are countless ways in which people gauge success. For some, success is merely the state of having achieved wealth, fame or power. However, to me that has always seemed like a rather one-dimensional, shallow and ultimately unsatisfying definition. If you asked a thousand different people how to define success, you’d get a thousand different […]