20 Sep

Why Your Most Talented Employees Keep Leaving


Are you a great boss? Most managers and COOs would probably answer in the affirmative, at least to some degree. If you don’t know–or even if you think you DO know–here’s a suggestion: Ask your employees. Much has been written over the last few years about the “employee experience,” but relatively few of those on […]

14 Sep

4 Questions to Ask When Determining Goals


Most of us have heard–from childhood on–how important it is to set goals in our lives. What seems to be talked about less is setting the right goals for whatever it is you want to accomplish. Setting goals that are worth achieving is one of the hallmarks of a true leader. True leadership understands that […]

14 Aug

Financial Manager or Financial Leader?


Too many executives and government officials confuse financial management with financial leadership, but the two are not the same thing. Financial management is almost exclusively based in collecting data, producing reports, analyzing trends, and resolving more immediate financial issues. Financial leadership, on the other hand, is more about guiding your organization to long-term profitability and […]

22 Jun

How Retail Leaders Handle Customer Returns


Most any merchant would rather think about sales than a returns policy. True leaders, however, recognize that a well-designed, clearly stated ecommerce return policy can turn a random shopper into a lifelong customer. In a survey by comScore and UPS, 63% of American consumers scrutinize an online merchant’s return policy before Purchase. Nearly 50% claimed […]

01 May

Five Ways to Encourage Leadership in Children


Take a look at the significant leaders in history, and you’ll find that many of them started their leadership early. At age 10, John Quincy Adams had witnessed the Battle of Bunker Hill and accompanied his father on a diplomatic mission to France. Louis Braille invented a system of reading and writing for the blind […]

16 Nov

4 Ways to Make Corporate Social Responsibility a Priority

business ethics

Today’s consumers rank corporate social responsibility, or CSR, as an important part of their decision-making process. Why is that the case? And, more importantly, how can you make CSR a more prominent part of your company’s culture? Examining Corporate Social Responsibility First things first: let’s examine what corporate social responsibility means. According to the World […]

17 Oct

Why More Data Doesn’t Mean Better Problem-Solving


As any manager can tell you, the hardest part of problem-solving isn’t always finding a solution: often, the hardest part is finding the problem. Down and dirty answers to perceived issues are usually ineffective at best; at worst, they can make a bad situation worse. Problem-Solving in the Information Age The availability of data in […]